Kontracks is a multi-tenant CRM SaaS platform operated by LWR Technologies, Inc., a Delaware C‑Corporation ("Kontracks", "we", "us"). These Terms of Service (the "Terms") are a binding agreement between us and the business that creates a Kontracks workspace (the "Customer", "you"). By creating an account, accessing the platform, or letting your team use it, you accept these Terms on behalf of your business and represent that you have authority to do so.
Your customers and other individuals whose information you store in Kontracks are covered by our Privacy Policy. SMS messaging is additionally governed by the SMS Acceptable Use Policy, which you must accept separately before sending messages.
Kontracks provides customer-relationship, estimating, proposal, scheduling, invoicing, payment, and communication software for home-improvement service businesses. We may add, change, or retire features over time; we will not materially reduce the core functionality you pay for during a paid term without notice.
The platform depends on third-party services (including payment processing by Stripe, email delivery, SMS carriers, mapping, and AI model providers). Those services have their own terms, and their availability is outside our control.
You are responsible for the accuracy of your registration information, for maintaining the confidentiality of your team's credentials, and for all activity that occurs under your workspace. Notify us immediately at support@kontracks.com if you suspect unauthorized access. Each workspace admin controls who on their team can access the workspace and at what role.
New workspaces start on a free trial. When the trial ends, continued use requires a paid subscription. Subscriptions are billed in advance (monthly or annually) through Stripe at the prices shown at checkout, plus applicable taxes. Seat limits and feature entitlements are defined by the plan you select.
Subscriptions renew automatically until canceled. You can change plans, update payment methods, or cancel at any time through the billing portal; cancellation takes effect at the end of the current billing period, and except where required by law, fees already paid are non-refundable. If a renewal payment fails, we may suspend access to the workspace until payment is brought current; your data is retained during suspension as described in Section 6.
You own the data you and your team put into Kontracks — contacts, leads, proposals, photos, documents, invoices, and messages ("Customer Data"). You grant us the limited rights needed to host, process, transmit, back up, and display Customer Data in order to provide the service, comply with law, and prevent abuse. We do not sell Customer Data, and we do not use your customers' contact information to market to them.
You are responsible for having the legal right to store and use the personal information you put into the platform, including obtaining any consents required to contact your customers by email, SMS, or phone.
While your workspace is active you can export your core records from the platform. If your subscription lapses or is canceled, we retain your workspace data for at least 60 days so you can reactivate or request an export by contacting support@kontracks.com, after which we may delete it. We may retain records we are legally required to keep (for example, payment and messaging compliance records).
You agree not to:
We may suspend a workspace that presents an immediate risk to the platform, to carriers' messaging rails, or to other tenants, and will restore access when the risk is resolved.
Where the platform lets you collect payments from your own customers (for example, invoice payments through Stripe), those funds flow through your own payment account. We are not a party to the contracts between you and your customers, we do not hold your funds, and you are responsible for your own pricing, taxes, refunds, and disputes with your customers.
We own the platform, its software, and its branding. You receive a limited, non-exclusive, non-transferable right to use the platform for your internal business operations during your subscription. Any feedback you give us may be used to improve the product without obligation to you.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Outputs of AI-assisted features (estimates, drafts, measurements, summaries) are aids, not professional advice — you are responsible for reviewing them before relying on them or sending them to a customer.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA; AND (b) OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limits do not apply to your payment obligations, your indemnification obligations, or either party's willful misconduct.
You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the messaging features in violation of law or the SMS Acceptable Use Policy, or your breach of these Terms.
You may stop using the service and cancel at any time. We may terminate these Terms for material breach that remains uncured 30 days after written notice (or immediately for violations of Section 7). Sections 5, 6, and 9–14 survive termination.
These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-law rules, and disputes will be resolved in the state or federal courts located in Delaware. We may update these Terms; material changes will be announced in-app or by email at least 14 days before they take effect, and continued use after that date constitutes acceptance. If any provision is unenforceable, the rest remains in effect. These Terms plus the policies they reference are the entire agreement between us regarding the service.
Questions: legal@kontracks.com